What is our Warranty Policy?

 

General Terms and Conditions

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In this warranty:

· "PRISM+" represents PrismPlus Pty Ltd

· "Product" refers to any tangible personal property purchased by you from PRISM+;

· "Warranty Period" refers to the period or periods specified in Warranty Terms below for PRISM+ Products;

· "You" refers to the purchaser of any one or more Products, and "your" has a corresponding meaning.

 

Warranty Terms

· PRISM+ warrants its products to be free from defects in materials or workmanship under normal utilization. Any defects during the warranty period as defined in the Limited Product Warranty Chart, and will at its sole discretion, repair, or replace the product with a similar product.

· The Warranty Period commences on the date of delivery. In the case, where the customer lost the proof of purchase, the warranty period shall be deemed to have started 3 months from the date of manufacture indicated on the products or obtained from the serial number.

· Within the warranty period, PRISM+ will, at no additional charge, perform repair or replacement of defects in workmanship or parts covered by this warranty.

· If repair is not possible or not commercially viable, PRISM+ may replace the product with a new or refurbished product of similar functionality. After a repair, firmware upgrade, or replacement the warranty period will continue from the date of the original purchase.

· Product is considered Out of Warranty based on the conditions outlined in the Limitations and Exclusions section.

 

Limitations and Exclusions

1. The Warranty shall be rendered null and void if:

a. The Warranty Period has expired.

b. The product is damaged due to

i. improper use, mishandling, or negligence after the purchase of the Product

ii. natural aging of materials, normal wear, and tear

iii. excessive use outside the intended purpose

iv. connecting non-recommended peripherals, additional equipment, or accessories in the user manual

v. the act of nature such as animals, lightning, unusual voltage, fire, natural disaster, rain, etc.

vi. Integration of third-party application used on- or with the purchase of products

vii. abuse of the product or by environmental conditions that are not in conformance with the user manual of the product

viii. repairs or product modifications have been carried out by unauthorized companies or persons

ix. Screen Burn-In

c. Alteration on the proof-of-purchase or model/serial number in any way or is made illegible. (e.g. removed, erased defaced, altered, or tampered)

2. Warranty does not cover if the customer has a change of mind.

3. Warranty does not cover consequential damages (e.g. loss of data or loss of income)

4. For the loss of the purchase order invoice, the support team will determine the validity of the warranty using the serial number on the monitor.

5. Products that have image retention are not covered as it is temporary: they will go off naturally in time.

6. For physical damage upon arrival of products, kindly reach out to PRISM+ Australia within 2 business days from the delivery date.

7. For missing components upon arrival of products, kindly reach out to PRISM+ Australia within 2 business days from the delivery date. Kindly refer to the respective product User Manual (included in product packaging) for the full list of contents.

8. PrismPlus Pty Ltd (PRISM+ Australia) is the sole authorized importer into Australia of PRISM+ branded products.

9. PRISM+ Australia does not provide any warranty on parallel or grey imports and has no obligation to service or repair such products and will charge standard commercial rates on such products if repair service is requested.

10. PRISM+ Australia will service PRISM+ products carrying an international warranty by the terms of that warranty.

 

Note:

Parallel/ grey imports is a term used to describe products imported directly into a country by persons other than the manufacturer’s authorised distributor in that country

 

Limited Product Warranty Chart / Warranty Period

PRODUCT

LABOUR & PARTS

COVERAGE

PIXEL POLICY

X240 3 years 1-to-1 Exchange* 2 Bright, 3 Dark, Total 3

PG240

3 years

1-to-1 Exchange*

2 Bright, 3 Dark, Total 3

X300

3 years

1-to-1 Exchange*

2 Bright, 3 Dark, Total 3

XQ270 PRO

3 years

1-to-1 Exchange*

2 Bright, 3 Dark, Total 3

XQ315 PRO

3 years

1-to-1 Exchange*

2 Bright, 3 Dark, Total 3

C315 MAX

3 years

1-to-1 Exchange*

2 Bright, 3 Dark, Total 3

XQ340 PRO

3 years

1-to-1 Exchange*

2 Bright, 3 Dark, Total 3

PG400U PRO 3 years 1-to-1 Exchange* 2 Bright, 3 Dark, Total 3
X490 3 years 1-to-1 Exchange* 2 Bright, 3 Dark, Total 3
X490 PRO 3 years 1-to-1 Exchange* 2 Bright, 3 Dark, Total 3
Q65 PRO QE 3 years 1-to-1 Exchange* 7 Bright, 7 Dark, Total 7
Q55 PRO QE 3 years 1-to-1 Exchange* 7 Bright, 7 Dark, Total 7
Nomad Series  3 years 1-to-1 Exchange*  
Arc Lite Dual 1 Year 1-to-1 Exchange*  
Arc Stealth Single 1 Year 1-to-1 Exchange*  
Arc Stealth Dual 1 Year 1-to-1 Exchange*  
Arc Neo Single 1 Year 1-to-1 Exchange*  
Arc Neo Dual 1 Year 1-to-1 Exchange*  
Vantage Dual 3 Years 1-to-1 Exchange*  
Vantage Triple 3 Years 1-to-1 Exchange*  
Prism+ Symphony 1 Year 1-to-1 Exchange*  
Prism+ Flow 1 Year 1-to-1 Exchange*  


*First 7 days new sets for 1-to-1 exchange. Thereafter, refurbish sets may be used



Pixel Policy

Should the LCD panel be diagnosed to contain or exceed the following number of non-conforming pixels within the duration of the Warranty Period, the LCD panel is then considered a defect and can be claimed as in warranty service:

  Bright Dark Total
Non-conforming Pixels (TV) 7 7 7
Non-conforming Pixels (Monitors) 2 3 3

 

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