FAQ

Payment

• When is payment processed?
• What type of payments do we accept?

Delivery

• Can I request for a specific time for delivery with the courier?
• Can the driver call me prior delivery?
• What is our Shipping Policy?
• I entered the wrong name/delivery address in my order, how can I rectify it?

Warranty

• Does PRISM+ Warranty Cover Cracked Screens or Physical Damage?
• What is our Return and Refund Policy?
• What is our Warranty Policy?
• What do I do if I face an issue with my purchase?
• Do I need to register to get a PRISM+ warranty?

General

• Contact Us
• What is our Terms of Service?
• Where is PRISM+ from?
• Are your Monitor arms RoHS compliant?

Order

• My order has been shipped. Can I change or cancel my order?
• Has my order been successful?
• Can I make a purchase over the phone?
• How can I change/cancel my order?