Soundbar: Subwoofer Connection Dropping Out

PRISM+ Soundbars comes bundled with an external wireless subwoofer to provide the most immersive audio experience while offering the flexibility of subwoofer placement. Traditional soundbars that uses wired subwoofer will restrict the placement of the subwoofer to be within the range of the physical cable, and would leave an unsightly cable in your setup.

Our subwoofers uses the global Short Range Device (SRD) wireless standard which offers industry leading wireless range while delivering the best signal quality. This standard is used throughout the consumer electronics industry and other soundbars since it provides a stable communications channel while delivering optimum audio quality.

However, because the SRD operates on the 2.4Ghz it is susceptible to external devices which uses the same frequency such as a WiFi router, interference may cause some sound interruption or connection issues with the subwoofer.

 

Optimum Soundbar and Subwoofer Placement

To achieve the best audio experience with PRISM+ Soundbars and wireless subwoofers, it is crucial to consider the following guidelines for optimal placement:

  1. Distance between Soundbar and Subwoofer:

    • Position the soundbar and subwoofer within a distance of less than 6 meters (20 feet) from each other. This proximity ensures a strong and stable wireless connection between the two devices.
    • Avoid placing them too far apart, as it may result in signal dropouts or degraded audio quality.
  2. Avoid Physical Obstructions:

    • Ensure that there are no physical obstructions, such as walls or large metallic objects, between the soundbar and subwoofer. These obstructions can interfere with the wireless signal transmission, leading to reduced performance or connectivity issues.
  3. Keep Away from WiFi Routers:

    • Place the soundbar at least 2 meters (6.5 feet) away from any WiFi routers or other wireless devices. WiFi signals can cause interference, which may impact the sound quality and disrupt the wireless connection between the soundbar and subwoofer.

You may refer to the diagram below for a reference for optimum placement.

 

Manual Pairing

You may need to re-initiate the pairing process between the soundbar and subwoofer if it loses connection due to interference

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